Thumbs Up Plumbing Official Privacy Policy

Effective Date: 3/11/2026

Thumbs Up Plumbing ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us through our website, phone calls, forms, and other interactions. This Privacy Policy explains what information we collect, how we use it, and the choices you may have regarding your information.

1. Information We Collect

We may collect the following types of information:

• Name
• Email address
• Phone number
• Service address
• Details about the plumbing service you need
• Billing or payment information, when applicable
• Information submitted through website forms, chat tools, or service requests
• Technical data such as IP address, browser type, device type, and website usage activity

2. How We Use Your Information

We may use the information we collect to:

• Respond to service inquiries and schedule appointments
• Provide plumbing services and client support
• Send updates related to your request or appointment
• Process payments and invoices
• Improve our website, services, and client experience
• Send promotional offers, discounts, or service reminders, where permitted
• Protect against fraud, misuse, or unauthorized activity
• Comply with legal obligations

3. How We Collect Information

We may collect information when you:

• Fill out a contact or service form on our website
• Call, email, or otherwise contact our business
• Request an estimate or appointment
• Interact with our website through cookies or analytics tools
• Communicate with us through advertising platforms, chat features, or third-party scheduling tools

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand user behavior, improve website performance, and measure advertising effectiveness. These technologies may collect information such as pages visited, time spent on the website, browser type, and actions taken on the site.

We may also use third-party tools such as Google Analytics, Google Ads, Meta, or other marketing and analytics platforms to better understand how visitors use our site and to improve our advertising efforts.

5. Sharing of Information

We do not sell your personal information. We may share your information with trusted third parties only when necessary to operate our business and provide services, such as:

• Payment processors
• Website hosting providers
• Scheduling or CRM platforms
• Marketing and analytics providers
• Service providers assisting with communication, client support, or operations
• Authorities or legal entities when required by law

These third parties are only given access to information needed to perform their services and are expected to protect it appropriately.

6. Text Messages, Calls, and Email Communications

If you provide your phone number or email address, you may receive appointment confirmations, service updates, follow-up communications, promotional offers, or other business-related messages from Thumbs Up Plumbing.

You may opt out of promotional emails by using the unsubscribe link, if available, or by contacting us directly. For text messages, you may reply STOP where applicable. Keep in mind, opting out of marketing messages does not prevent us from sending service-related communications necessary to complete your request.

7. Data Security

We take reasonable steps to protect the information you provide from unauthorized access, disclosure, misuse, or loss. However, no online transmission or storage system is ever completely secure, so we cannot guarantee absolute security. The internet is great, but it is not magic.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your information. You may also have the right to opt out of certain marketing communications.

To make a privacy-related request, please contact us using the information listed below.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. Visiting those sites is your adventure, not ours.

11. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Thumbs Up Plumbing
3 Industrial Dr Unit 3E
Smithfield, RI 02917
Phone: (401) 369-9020
Email: support@thumbsupri.com